Privacy Policy

Index of contents

• What Information We Collect, and More Importantly, Why?
• How We Use Your Information?
• How We Protect Your Information?
• We Never Sell Your Data

At 1win Indonesia, we believe that your privacy is a fundamental right. We also understand that privacy policies can often be filled with complicated legal language that is difficult to understand. That’s why we’ve created this guide: to explain our commitment to your privacy in plain, simple terms. Our goal is for you to feel completely confident and informed about how we handle your personal information. Think of this as our privacy promise to you.

What Information We Collect, and More Importantly, Why?

When you join and use our platform, we need to collect certain information to provide you with a safe, secure, and seamless experience. We only collect what is essential. This includes:

• Identity & Contact Information: This includes your name, email address, and date of birth. We collect this to verify that you are of legal age to play, to secure your account from unauthorized access, and to communicate important information with you. This is a crucial step in preventing fraud and protecting your account.
• Payment Information: When you make a deposit or withdrawal, we process information related to your chosen payment method. This is handled through secure, encrypted channels with trusted payment providers to ensure your financial transactions are safe and processed correctly.
• Technical Information: We collect some technical data like your IP address and device type. This helps us optimize our website for your device, ensure its smooth operation, and protect our platform from malicious activities like cyberattacks.

How We Use Your Information?

Your information is used for specific purposes, all aimed at improving your experience and maintaining a secure environment. We use your data to:

• Manage your account and process your bets and transactions.
• Verify your identity in compliance with legal and regulatory requirements (this is known as KYC or ‘Know Your Customer’).
• Communicate with you about your account or provide customer support.
• Monitor our platform for any fraudulent or illegal activity, protecting both you and our community.
• With your explicit consent, send you information about promotions and offers that might interest you. You can opt out of this at any time.

How We Protect Your Information?

This is our highest priority. We employ a multi-layered security strategy to safeguard your data. All information you send to us is protected by state-of-the-art SSL (Secure Socket Layer) encryption, which scrambles the data to make it unreadable to anyone else. Once on our servers, your information is protected by advanced firewalls and strict internal access controls. This means only a limited number of authorized personnel can access your information, and only for necessary reasons.

We Never Sell Your Data

Let us be perfectly clear: we are not in the business of selling data. Your personal information is never sold to third-party marketing companies. We only share data with essential partners, such as payment processors or identity verification services, who are legally bound to uphold the same high standards of privacy and security as we do.

Our commitment is to be a transparent and trustworthy custodian of your information. Your privacy is, and always will be, paramount.